Frequently Asked Questions
EXPEDITION & SHIPPING
Who delivers my article?
Your items are delivered by our fulfillment center and will be sent to you by your local post office.
When will I receive my order?
Delivery times are generally between 7 and 20 working days. We make every effort to ensure that you receive your order as quickly as possible, without compromising the quality and flow of our goods.
Currently, due to COVID-19, delivery times can be as long as 20 to 30 business days.
Why didn't I get my article?
Shipping can take 7 to 20 business days or more, depending on your location and local post office hours.
The warranty period of the item lasts 15 working days and the buyer is eligible for the return of an order if the item has still not been received.
What are the delivery times?
Items are delivered according to the terms and conditions of your local post office and are generally delivered during office hours. (Monday to Friday from 9am to 5pm)
Where are you from?
We currently ship from our warehouse in Asia, which explains the delivery times.
RETURNS, EXCHANGES AND REFUNDS
I don't like my article, can I return it
Returns are accepted as long as they do not exceed 14 days following receipt of the package. However, all returned products must be in perfect condition and the return costs must be paid by you. Proof of postage must then be emailed to us as proof of delivery.
Promotional items are not eligible for returns.
Depending on the article and the reason, refunds are authorized after study.
Can I return the item and exchange it?
Provided the returned item is in perfect condition, exchanges are possible. Send us an email and we'll take care of the rest.
I changed my mind about my article, what should I do?
If you have changed your mind about your order, send us an email indicating the item to change and we will do the necessary. Please note that any order changes must be made within 2 hours of the initial purchase.
Can I change the delivery address?
We pride ourselves on our ability to quickly process all orders that are placed on our site. Most orders are processed within 24 to 72 hours. If you wish to cancel your order for any reason, please email us at email@example.com.
REFUNDS AND CANCELLATIONS - DAMAGED ITEMS
Confirmation mail has not been received
If you have not received an e-mail confirming your purchase, please inform us immediately via our contact form with your full name, address and city of delivery and we will help you resolve the problem as quickly as possible.
Sometimes our emails may end up in your junk mail or other files, we ask you to check them before contacting us.